Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using this website (“Platform”) or purchasing any products, you (“User”, “you”, “your”) agree to be legally bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

If you do not agree, you must not use this Platform.

2. Eligibility

You represent and warrant that:

  • You are at least 18 years of age
  • You are legally competent to enter into binding contracts under the Indian Contract Act, 1872
  • All information provided by you is accurate and complete

3. Nature of Products (Consumable Goods Disclaimer)

Earthy Twists deals in perishable and consumable food products.

You acknowledge and agree that:

  • Natural variations in taste, texture, size, aroma, and color may occur
  • Such variations do not constitute defects
  • Product shelf life depends on storage conditions after delivery, which are beyond our control

We shall not be liable for deterioration due to improper storage, handling, or delayed consumption post-delivery.

4. Orders, Acceptance & Cancellation

  • All orders are subject to acceptance by us
  • We reserve the absolute right to refuse, cancel, or limit any order without prior notice

Grounds may include (but are not limited to):

  • Product unavailability
  • Errors in pricing or product information
  • Suspicious or fraudulent transactions
  • Bulk or reseller-type orders not aligned with intended use

Cancellation by User:

  • Allowed only prior to dispatch
  • Post-dispatch, cancellation is not permitted

5. Pricing & Errors

  • All prices are listed in INR and are inclusive/exclusive of taxes as indicated
  • In case of pricing errors, we reserve the right to:
    • Cancel the order
    • Refund the paid amount
    • Request confirmation before processing

No claim shall arise against us for such cancellations.

6. Payment Terms

  • Payments must be made through authorized payment gateways
  • We do not store your card or banking details
  • In case of payment failure, order processing will not be initiated

We are not liable for failures caused by third-party payment processors.

7. Shipping & Delivery

  • Delivery timelines are indicative and not guaranteed
  • Risk of loss and title passes to you upon handover to the courier partner

We shall not be liable for delays due to:

  • Force majeure events
  • Logistics disruptions
  • Incorrect shipping details provided by the User

8. Returns, Refunds & Exchanges

Due to the hygienic and consumable nature of our products:

  • Returns are accepted only under specified conditions (damage, incorrect item, seal issues, expired product)
  • Products must be unused, unopened, and in original packaging
  • Requests must be raised within the stipulated timeframe

We reserve the sole right to approve or reject return requests after inspection.

9. User Obligations

You agree not to:

  • Use the Platform for unlawful purposes
  • Transmit harmful code or attempt unauthorized access
  • Misuse products or resell without authorization
  • Post false, misleading, or defamatory content

Violation may result in termination of access and legal action.

10. Intellectual Property Rights

All content on this Platform, including but not limited to:

  • Logos, trademarks, designs
  • Product descriptions, images, and text

are the exclusive property of Earthy Twists and protected under applicable intellectual property laws.

Unauthorized use will invite civil and criminal liability

11. Limitation of Liability

To the fullest extent permitted by law:

Earthy Twists shall not be liable for:

  • Indirect, incidental, punitive, or consequential damages
  • Loss of profits, data, or business opportunity
  • Allergic reactions or health issues arising from product consumption unless caused by proven manufacturing defect

Our total liability shall not exceed the amount paid for the product in question.

12. Indemnification

You agree to indemnify and hold harmless Earthy Twists, its owners, employees, and affiliates from any claims, damages, losses, or liabilities arising out of:

  • Your misuse of the Platform
  • Violation of these Terms
  • Breach of applicable laws

13. Force Majeure

We shall not be held liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Pandemics
  • Government restrictions
  • Strikes or logistics disruptions

14. Third-Party Services

We may rely on third-party service providers for:

  • Payments
  • Logistics
  • Communication

We are not responsible for their acts, omissions, or service deficiencies.

15. Termination

We reserve the right to:

  • Suspend or terminate your access to the Platform
  • Cancel pending orders

without notice if we suspect violation of these Terms.

16. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts in [Your City, e.g., Hyderabad].

17. Dispute Resolution

In the event of a dispute:

  • Parties shall first attempt amicable resolution within 30 days
  • Failing which, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996
  • Arbitration shall be conducted by a sole arbitrator appointed by Earthy Twists
  • Seat of arbitration: [City]

18. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Platform constitutes acceptance of the revised Terms.

19. Contact Information

For any queries regarding these Terms:
📧 Info@lustrelines.com
📞 +91 7207149666